Privacy Policy
Sandra Silk Bookkeeping & Business Services Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our bookkeeping, payroll and account support services.
Who We Are
Sandra Silk Bookkeeping & Business Services Ltd provides bookkeeping, payroll, VAT and related business support services. For personal information that we collect and use for our own business purposes, we are the Data Controller.
Our contact details are:
Sandra Silk Bookkeeping & Business Services Ltd
Unit 21 Portway Business Centre
Old Sarum
Salisbury
Wiltshire
SP4 6QX
Telephone: 01722 341820
Email: info@sandrasilk.co.uk
The Personal Information We Collect
The information we collect depends upon how you interact with us and the services we provide to you.
This may include:
- your name
- home or business address
- email address
- telephone number
- company or business details
- information you provide when completing an enquiry form on our website
- correspondence between you and us
- financial and accounting information
- bank details
- National Insurance numbers
- dates of birth
- payroll and employment information
- information relating to directors, shareholders and employees
- customer and supplier information; and
- other information required for us to provide our bookkeeping, payroll, VAT, accounts support or business services
When you visit this website, certain technical information may also be processed, such as your IP address, browser type, device information and information about how the website is accessed or used.
How We Collect Your Personal Information
We may collect personal information directly from you when you:
- contact us by telephone, email or through our website
- complete an enquiry or contact form
- become a client
- provide information to enable us to carry out bookkeeping, payroll, VAT or other services
- correspond with us
- subscribe or consent to receive information from us; or
- otherwise provide information to us in the course of our business relationship
Where we provide services to a business, we may also receive personal information from that business relating to its directors, shareholders, employees, customers or suppliers. We may also receive information from accountants, software providers, HM Revenue & Customs and other organisations where this is necessary and appropriate for the services we have been engaged to provide.
How We Use Your Personal Information
We may use personal information to:
- respond to enquiries
- provide quotations or information about our services
- establish and manage our relationship with clients
- provide bookkeeping, payroll, VAT, accounts support and other business services
- communicate with clients and their employees where necessary
- process transactions and maintain appropriate business records
- meet our legal, regulatory, tax and accounting obligations
- prevent or detect fraud and protect our business
- maintain the security and operation of our website and systems
- improve our website and services; and
- send news, updates or information about our services where you have agreed to receive them or where we are otherwise permitted to do so
We will not sell your personal information.
Our Lawful Basis for Using Personal Information
Under UK data protection law, we must have a lawful reason for processing your personal information. Depending upon the circumstances, we may rely upon one or more of the following:
Contract - where processing your information is necessary to provide services you have asked us to provide or to take steps before entering into a contract with you.
Legal obligation - where we need to process or retain information to comply with a legal or regulatory requirement.
Legitimate interests - where processing is necessary for the legitimate operation and administration of our business, provided those interests are not overridden by your rights and interests.
Consent - where you have specifically given us permission to use your personal information for a particular purpose, such as certain forms of marketing communication.
Where we rely upon your consent, you can withdraw that consent at any time.
When We Act as a Data Processor
When you engage us to provide bookkeeping, payroll, VAT or other services, you may provide us with personal information relating to other people, including employees, directors, shareholders, customers and suppliers. For some of this processing, your business may be the Data Controller and Sandra Silk Bookkeeping & Business Services Ltd may act as a Data Processor on your behalf.
As the Data Controller, your business is responsible for ensuring that it has an appropriate lawful basis for collecting and sharing that personal information with us. We will process information provided to us for these purposes securely and in accordance with our contractual, legal and data-protection obligations.
Payroll and Employee Information
Where we provide payroll services, we may process information relating to employees including names, addresses, dates of birth, National Insurance numbers, salaries, tax codes, pension information and bank details.
We only use this information for the purposes for which it has been supplied to us and to meet any associated legal or regulatory requirements.
Electronic accounts, payroll documents and other sensitive information are transmitted using appropriate security measures.
Sharing Your Personal Information
We do not sell or trade personal information.
Where necessary, information may be shared with trusted third parties that assist us in providing our services or operating our business. These may include:
- accountants and other professional advisers
- HM Revenue & Customs and other government or regulatory bodies
- payroll, accounting and bookkeeping software providers, i.e. Xero and BrightPay
- pension providers where applicable
- banks and payment providers
- IT, email, hosting and data-storage providers; and
- other professional service providers acting on our behalf
We only share information where there is an appropriate reason to do so and require organisations processing personal information on our behalf to handle it appropriately and securely.
We may also disclose personal information where we are legally required to do so.
How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, accidental loss or destruction.
Access to personal information is restricted to those who need it for legitimate business purposes. We also take appropriate precautions when sending financial, accounting, payroll or other confidential documents electronically.
No method of transmitting information over the internet can, however, be guaranteed to be completely secure.
How Long We Keep Personal Information
We only retain personal information for as long as it is reasonably required for the purpose for which it was collected and to meet any applicable legal, tax, accounting or regulatory requirements. Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
Website Enquiries
If you contact us using a form on this website, we will collect the information you provide, which may include your name, telephone number, email address and the contents of your message. We use this information to respond to your enquiry and, where appropriate, to take steps towards providing our services. Please avoid including unnecessary confidential, financial or sensitive personal information in a general website enquiry.
Marketing Communications
We may ask whether you would like to receive occasional news or updates from Sandra Silk Bookkeeping & Business Services Ltd. Where we rely on your consent to send these communications, you can change your mind and withdraw your consent at any time by contacting us. Withdrawing your consent to marketing will not affect our ability to contact you about services we are providing to you or other important administrative matters.
Cookies and Website Usage
Our website may use cookies and similar technologies. Cookies are small files that are stored on your device and can be used to enable website functionality, remember preferences and help website owners understand how their websites are being used. Some cookies may be strictly necessary for the website to function. Where cookies or similar technologies are not strictly necessary, we will provide appropriate information and choices regarding their use. You can also control or delete cookies through your web browser settings.
Third-Party Websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices or content of third-party websites. If you follow a link to another website, we recommend reviewing that organisation's privacy information before providing personal information.
International Transfers
Some of the organisations that provide software, hosting, cloud storage or other technology services to us may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the information continues to receive an appropriate level of protection in accordance with UK data protection law.
Your Data Protection Rights
Depending upon the circumstances and the lawful basis upon which your information is being processed, UK data protection law gives you a number of rights. These may include the right to:
- ask us for a copy of the personal information we hold about you
- ask us to correct information that is inaccurate or incomplete
- ask us to delete your personal information in certain circumstances
- ask us to restrict the way we use your information in certain circumstances
- object to certain uses of your personal information
- ask us to transfer information you have provided to us in certain circumstances; and
- withdraw your consent where we rely upon consent to process your information
Not all of these rights apply in every situation, and there may be circumstances where we are legally required to retain or continue processing certain information. If you would like to exercise any of your data protection rights, please contact us using the details given in this Privacy Policy.
Your Right to Object
You have the right to object to the processing of your personal information in certain circumstances, including where we rely upon legitimate interests as our lawful basis. You also have the right to object at any time to your personal information being used for direct marketing purposes.
Please contact us at info@sandrasilk.co.uk if you wish to exercise this right.
Complaints
If you have any concerns about how we collect or use your personal information, we would appreciate the opportunity to address them. Please contact us in the first instance at:
Sandra Silk Bookkeeping & Business Services Ltd
Unit 21 Portway Business Centre
Old Sarum
Salisbury
Wiltshire
SP4 6QX
Telephone: 01722 341820
Email: info@sandrasilk.co.uk
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights. Further information about your rights and how to make a complaint is available from the Information Commissioner's Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal and regulatory requirements. Any updated version will be published on this page and the "Last updated" date at the bottom of the policy will be changed accordingly.
Contact Us
If you have any questions about this Privacy Policy, the personal information we hold about you or how we use your information, please contact us:
Sandra Silk Bookkeeping & Business Services Ltd
Unit 21 Portway Business Centre
Old Sarum
Salisbury
Wiltshire
SP4 6QX
Telephone: 01722 341820
Email: info@sandrasilk.co.uk
Last updated: September 2026
