We all have expectations of ourselves and others and it can be disappointing when others do not do what we expect of them. In business we have expectations about the product we are buying or the service we want to receive. Our experience of
How does your response to new enquiries reflect on you and your business?
Do you pay for advertising but don't bother to follow up when someone makes an enquiry?
The way my enquiry is dealt with, what…
Now is certainly a challenging time to be in business. Business owners are concerned about the future of their business and how they will manage their finances. Business owners need someone to talk through their concerns with to help them…
Businesses fail for many reasons but nearly all of them cite outside forces working against them - rent or rate rises, parking charges, delays caused by suppliers, no support from the bank, etc, etc. What they don't think about is that maybe …
This week I thought I would tell you about my experience of good customer service - not once, but twice in one week.
A couple of weeks ago unfortunately I had reason to make 3 complaints about services in just two days. Its no…